Refund Policy

We built Ridgeline Skin to work for skin that sees sun, wind, and dirt — and we stand behind every bottle. If any product doesn't meet your expectations for any reason, we'll make it right.

You may return any product within 90 days of the original purchase date for a full refund of the product price. You don't need to explain why, and there's no need to return unused portions in original packaging — but we always appreciate hearing how we can do better.

To start a return or refund, reach out to us through our contact form or email notify@ridgelineskin.com with your order number and the item you'd like to return. We'll send you return instructions right away.

If you placed your order through Shopify, you can also manage and view your orders through our Shopify account page.

Once we receive your return request, we'll process your refund to the original payment method within 5 business days. Depending on your bank or card issuer, the credit may take an additional 3–10 days to appear on your statement.

If 14 days have passed since you initiated a return and you haven't seen your refund, please contact us with your order number and we'll trace it.

If a return is due to our error — a damaged, defective, or incorrect item — we'll cover the return shipping cost and send you a prepaid label.

For all other returns within the 90-day window, return shipping is your responsibility. Original shipping charges from your initial order are non-refundable.

Subscribe & Save orders can be cancelled or paused at any time, with no penalty. The 90-day satisfaction guarantee applies to each subscription shipment from the date that shipment was delivered.

If your order arrives damaged or defective, contact us within 14 days of delivery with a photo and your order number. We'll send a free replacement or issue a full refund — your choice — and cover all return shipping.

We want every order to end with you satisfied. Email us at notify@ridgelineskin.com or reach us through our contact form.