Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide. When you place an order, sign up for the Hinoki Field Guide, or submit a message through our contact form, we collect your name, email address, shipping address, and any details you include in your message. Orders are processed securely through Shopify, our checkout partner.

Information collected automatically. When you visit ridgelineskin.com, we automatically collect your IP address, browser type, device type, and pages you view. We use Google Analytics to understand how the site is used; Google may set cookies on your device under its own policies.

We use the information we collect to:

• Process and fulfill your orders, including shipping;
• Send you the Hinoki Field Guide and other emails you explicitly request;
• Respond to your questions and support requests;
• Improve our website, products, and customer experience through analytics;
• Detect, prevent, and address fraud or other activity that may harm Ridgeline Skin or our customers.

We do not sell your personal information to third parties.

We share information only with the service providers we need to operate our business:

• Shopify — handles our checkout, payment processing, and order management.
• Google Analytics — provides aggregate traffic and usage reporting.
• Email delivery providers — send transactional and marketing emails on our behalf.

We may also disclose information when required by law or to protect our rights, property, or safety.

Our site uses cookies and similar technologies to keep you signed in during checkout, remember items in your cart, and measure traffic through Google Analytics. You can control or delete cookies through your browser settings; disabling them may affect some features of the site.

We keep your information only as long as necessary to provide our services and to meet our legal and accounting obligations. Marketing email lists are kept until you unsubscribe; you can opt out at any time using the unsubscribe link in any email.

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at notify@ridgelineskin.com. Depending on where you live, including under the California Consumer Privacy Act or the EU/UK GDPR, you may have additional rights.

We use reasonable technical and organizational safeguards to protect your information. Payment details are handled entirely by Shopify and are never stored on our own systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our site and products are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be noted on our website. Your continued use of the site after a change indicates acceptance of the updated policy.

Questions about this Privacy Policy or your personal information? You can reach us by email at notify@ridgelineskin.com or through our contact form.